Refund and Returns Policy

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Booking tables for Sneakerzone

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer

TERMS AND CONDITIONS OF SALE AND FREE REGISTRATION FOR VENDORS TO SCARLETT EVENTS WHEN USING SNEAKERZONE ONLINE BOOKING SERVICES

  1. Validity

1.1 The bookings for the events are made available (i) for sale to consumers; or (ii) free registration (including RSVP) by the Scarlett Events or its partners (“Organizer”), as indicated on the event page, subject to these Terms & Conditions of Sale and Free Registration for event participation (“Terms”). The respective purchaser of a ticket or person registering for a free ticket (including RSVP) (“Consumer”) accepts the validity of these Terms by agreeing to these Terms upon purchase of the hire of items for the event, registering for and/or using a ticket.

1.2 The Consumer must be at least 16 years of age to purchase or register for sold vendor items of the Organizer. If Consumer attends an Event where age restrictions apply and/or if Consumer is claiming a concession, Consumer must be able to provide photographic proof of identity and age or entitlement, as appropriate. The Organizer reserves the right to refuse entry, without refund, to any person who is unable to provide such photographic proof. It is each Consumer attendee’s responsibility to check the suitability of an Event for children attending regardless of any official age restrictions, including considering the type of audience the event is likely to attract and whether such an audience is a suitable environment for children. Refunds will not be issued if any aspect of an event, including the behaviour of other audience members, causes offence to Consumer or any children on whose behalf Consumer may have purchased vendor items

  1. Contracting parties

2.1 Scarlett Events offers a ticketing and registration platform as the Organizer who also makes the products available for sale or free registration to the Consumer.

2.2 Events are carried out by Scarlett Events.

2.3 Regarding the booked event itself, a contract shall exist solely and exclusively between the Consumer and the Organizer and which shall be subject to these Terms and Conditions.

2.4 The Scarlett Events´s Terms of Service, or any further Scarlett Events terms and conditions linked to specific ticketing services are applicable to the Consumers using Scarlett Events service .

  1. Conclusion of the Contract

3.1 By using Scarlett Events, the Consumer agrees to the following terms and conditions with the Organiser and makes an offer to the Organizer to (i) hire vendor items constituting a contract of sale by clicking the “Pay Now” button, or (ii) a contract for free registration by clicking the ”complete registration button” on the event page to send his offer entered in the order form. For the avoidance of doubt, all free or RSVP event ad shall be allocated to Consumers on a first come, first served basis. In order for the contract to be concluded validly, the Consumer shall receive an express order confirmation constituting acceptance from the Organizer.

3.2 The sending of electronic confirmation) by email, which the Consumer can print himself/herself, shall be construed as an express order confirmation on behalf of the Organizer.

  1. Right of Withdrawal and Refund Policy

4.1 Once purchased, booked items cannot be transferred, exchanged, refunded or returned unless approved in advance by the Organiser, or, if the event is cancelled in accordance with the Refund Policy set out at 4.4 below.

4.2 By purchasing a rent item for yourself, or on behalf of another, Consumer agrees that the tickets are for the use of the ticket holder only and will not be resold or transferred. Only persons holding a valid Ticket will be admitted to the Event. By holding a valid Ticket Consumer confirms that Consumer is physically able to attend/take part in the event and will abide by the event rules and regulations.

4.3 Statutory Right of Withdrawal: The right of withdrawal does not apply for the purchase of tickets as these tickets relate to leisure services, such as regulated under the EU Distance Selling Directive.

4.4 Refund Policy where Organiser cancels event: The Consumer may be entitled to a full refund (equal to the amount of the ticket price): (i) if the booked event is cancelled by the Organizer; (ii) if the Consumer cannot attend the booked event because it is postponed (e.g. new date); or (iii) because the event has been modified by the Organizer in such a way that the modification significantly affects the Consumers ability to attend the Event.

4.5 Refund Policy where Consumer wishes to cancel ticket: Organiser shall only consider the refund of valid tickets purchased provided that such refund requests are: (i) requested directly by the Consumer who purchased the ticket(s); (ii) in writing, or in line with the refund request details set out on the event page; and (iii) submitted to Organiser at least 7 days prior to the Event. For the avoidance of doubt, any refund requests received less than 7 days before the Event will not be acknowledged or refunded by Organiser.

4.6 Refund Requests: For refund requests or any questions in relation to refunds the Consumer must contact the Organizer directly using the contact information as stated on the event page or in the ticket order confirmation email. The Organizer will respond to the request within reasonable time and evaluate the validity of the refund request.

4.7 Free registrations, or RSVP’s for events can be cancelled at any time by the Consumer or the Organizer for whatever reason. In such case, the Consumer is not entitled to receive any refund or any other compensation.

4.8 If the Organizer elects to process a refund, the refund will be made by using the same payment method as used by the Consumer for the payment of the ticket. Where applicable, the Organizer will suspend tickets once the refund has been confirmed to the Consumer and the Consumer is not allowed to make use of the ticket as of this date. The time of the refund payment on the Consumer´s account may vary depending on the payment method.

4.9 In case an event is cancelled or modified as stated under 4.2. of these Terms by the Organizer, and the Consumer does not submit a refund request within 14 days to the Organizer, the refund will be made by the Organizer on its own initiative.

4.10 All rights of withdrawal, cancellation and refund under mandatory local law remain unaffected.

  1. Prices and services

5.1 All ticket prices quoted by the Organizer shall include all applicable fees and taxes, including statutory VAT. Service and shipping costs and any possible fees for using the chosen payment method (hereinafter referred to as “Fees”) are collected by the Organizer with ticket purchases. The applicable Fees may vary according to the individual event. These Fees will be disclosed to the Consumer on the event page before placing an order and no additional costs will be charged.

5.2 The Consumer acknowledges and agrees that the maximum number of tickets which may be purchased or registered for each event per Consumer may be limited as indicated on the event page in order to impede unfair ticket purchases. The Organizer reserves the right to cancel any or all orders and tickets without notice to the Consumer if the posted limits are exceeded.

5.3 If the amount the Consumer pays for a ticket is incorrect because of an error in a price posted or otherwise communicated to the Consumer, or the Consumer is able to order a ticket before its scheduled to go on-sale or presale date or the Consumer is able to order a ticket that was not supposed to have been released for sale, then the Organizer will have the right to cancel that ticket (or the order for that ticket) and refund the amount paid to the Consumer. This will apply regardless of whether because of human error or a transactional malfunction of this website.

5.4 The Organizer expressly reserves the right to change the services offered, in particular in relation to casting and programme of the event. For good order´s sake it is stated that in case of such a minor modification the Consumer is not entitled to pro rata refund of the price or any other compensation.

5.5 All rights of withdrawal, cancellation and refund under mandatory local law remain unaffected.

  1. Due date and payment methods

6.1 The total price of the order, including all Fees, is due to be paid immediately after ordering or conclusion of the contract. The payment methods as offered by the Organizer on the event page can vary depending on the event currency, and country. In most cases payment can be made by credit card (VISA, Euro MasterCard), iDeal, PayPal, SoFort, etc.

  1. Transfer of tickets

7.1 Organizer prohibits exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets unless otherwise described on the event page or as permitted by law; In such cases, the Consumer is obliged to follow the instructions on the event page.

7.2 To avoid acts of violence and criminal offences in connection with the attendance of the event, to enforce the ban on entering facilities, and to prevent the transfer of tickets at inflated prices it is in the Organizer’s interest to limit the transfer of tickets. The Consumer is therefore not permitted:

7.2.1 to publicly offer the tickets in internet auctions (e.g. eBay) or other internet marketplaces, or on radio, in the press or other media, or in any other way, if it is possible that a higher price would thereby be obtained than the Organizer’s sale price, and

7.2.2 to sell tickets commercially without the Organizer’s express prior written consent, or offer them as part of competitions, travel or hospitality or publicly use them for advertising or marketing purposes.

7.3 The Organizer reserves the right to deny persons who violate the provisions above the right to buy or to register for tickets in the future and to suspend their current tickets and/or initiate further legal action. At the Organizer’s request the purchaser is obligated to disclose the names, dates of birth and addresses of those persons he or she has transferred the tickets to.

7.4 The Organiser cannot be held responsible for any losses associated with tickets purchased via an auction site or through any other medium that provides resold, duplicated or invalid Tickets.

  1. Liability, damages

8.1 To the extent admissible under local law, the Organizer may be held liable for the Purchaser’s losses which were caused intentionally or by gross negligence of the Organizer.

8.2 In no event shall the Organizer and its partners be responsible or liable for any failure or delay in the performance of its obligations under these Terms arising out of or caused by, directly or indirectly, circumstances or forces beyond its reasonable control, including but not limited to strikes, work stoppages, accidents, or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software or hardware) services, when these circumstances constitute a force majeure as defined under applicable local law.

  1. Data protection

9.1 The Organizer will process all personal information in accordance with applicable laws related to data protection and in accordance with Organizer’s Data Privacy Notice as provided on the event page and as amended from time to time.

  1. Image Rights

10.1 Each Consumer hereby irrevocably provides the Organizer with a licence in relation to any and all current and future media to the use of his/her image, likeness and /or voice for photographs, live broadcasts, letters and/or recordings of picture and/or sound which are created by the Organizer or those commissioned by the Organizer in connection with the event for use by the Organizer worldwide, in perpetuity.

  1. Image and sound recordings

11.1 Any media reporting regarding the event (television radio, internet, print, photography) shall only be permissible with the Organizer´s prior consent and in the area identified specially for media representatives only. Consumers are not permitted to take audio, photos or videos without prior consent from the Organizer, unless these are exclusively for private, non-commercial use, nor to allow or support the public distribution and/or reproduction of sound, photography, film or video recordings, particularly over the internet or mobile communications or support another person in such activities. Equipment or devices which can be used for such activities may only be brought into the venue with the Organizer’s prior consent.

  1. Event location’s house rules

12.1 The Consumer shall be subject to the Organizer´s house rules in force from time to time in relation to each individual event (“Rules”). The Consumers belongings may be searched on entry to the event for security reasons. For the avoidance of doubt, it is forbidden to take in bottles, glasses, cans, sticks, weapons, fireworks, drugs and other objects listed in the Organizer’s house rules or deemed to be of danger to others Entry to the Consumer may be denied to the event without refund or other compensation if the Consumer violates Rules.

  1. General

13.1 If any provision of the Terms shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of the Terms shall not in any way be affected or impaired thereby.

13.2 These Terms shall be governed by and construed in accordance with the laws of country, where the Organizer has its registered offices if not prohibited due to mandatory consumer protection law. All disputes arising out of or in connection with these Terms should firstly be tried to be settled amicably. If not, the disputes shall be settled by the courts competent for the address of the Organizer unless otherwise provided for by mandatory local consumer protection law.